End-to-end social media management platform. For care,
listening, growth and publishing.
We are trusted by 5000+ global users, big and smallFeatures you shouldn’t miss out on.
The social media management tool you need for today.
And forever.
Why choose Simplify360 social media management platform?
Customer support was always a top priority at Nykaa. Our growing consumer base demanded we find modern support solutions. That’s when we partnered with Simplify360. Now, our support is pretty much streamlined. Our agents handle 50,000+ tickets per month and we were able to integrate all our support channels, automate responses and do more. Simplify360 is definitely working out great for us!
We manage over 50 channels for customer support, and with Simplify360, it has become effortless to manage all our channels from one place. Simplify360 is also efficient in supporting our day-to-day operations like reporting and escalations.
We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.
Customer support was always a top priority at Nykaa. Our growing consumer base demanded we find modern support solutions. That’s when we partnered with Simplify360. Now, our support is pretty much streamlined. Our agents handle 50,000+ tickets per month and we were able to integrate all our support channels, automate responses and do more. Simplify360 is definitely working out great for us!
We manage over 50 channels for customer support, and with Simplify360, it has become effortless to manage all our channels from one place. Simplify360 is also efficient in supporting our day-to-day operations like reporting and escalations.
We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.
Customer support was always a top priority at Nykaa. Our growing consumer base demanded we find modern support solutions. That’s when we partnered with Simplify360. Now, our support is pretty much streamlined. Our agents handle 50,000+ tickets per month and we were able to integrate all our support channels, automate responses and do more. Simplify360 is definitely working out great for us!
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FAQs About Social Media Management Platform
When choosing a social media management platform for your business, look for features like real-time social listening features, alerts & notifications, analytics & insights, content scheduling & publishing and more.
A social media management tool, in the first place, allows you to integrate all your social platforms to one place. From a single dashboard, you can draft content, upload images and schedule and publish posts across multiple platforms, saving you tremendous time and ensuring consistent messaging across all channels.
By using a social media management tool, you can reveal game-changing insights like customer sentiment, share of voice, demographics data based on age, gender and engagement, and more.